• To cancel your subscription, it is necessary to contact our customer support team. This can be done by sending an email to our support email address. Once your request has been received, our team will ensure that your subscription is cancelled promptly.
  • Cancellations must be submitted via email prior to your order being dispatched from our fulfillment center.
  • Returns must be initiated within 14 days of order delivery.
  • Do not ship your return to us prior to contacting and receiving approval from customer support.
  • If your item is damaged, broken, disfigured, or melted upon arrival, please contact us and we will provide a replacement upon reasonable proof.
  • If you do not like Travel set bottles, at least three of the five travel set bottles must be fully intact and not used. Upon our instruction, remaining items must be returned to our facility in original condition to qualify for a full refund.
  • We may ask you to take a photo of your return to help us in improving our product.
  • Refunds are credited to your original form of payment. Please allow up to one week for your refund to be processed upon approval.
  • Please allow for delivery delays during peak order volume. Items that arrive significantly later than expected may qualify for a partial refund, unless notice of delay is given and cancellation options are offered. ) Protection of confidential transaction data
  • When entering payment card data, confidential information is transmitted via public
  • network in a protected (encrypted) form using SSL protocol and PKI system, as currently
  • state-of-the-art cryptographic technologies.
  • Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad
  • Belgrade, so the complete billing process is done on the bank’s website. Not a single one
  • at the moment, the payment card information is not available to our system
  • In the case of returning goods and refunds
  • to a customer who has previously paid with one of the payment cards, in part or in full, regardless of
  • the reason for the return, Kan-System doo is obliged to make the return exclusively
  • via VISA, EC/MC, Maestro, Amex and Dina payment methods, which means that the bank will upon request
  • the seller to refund the funds to the account of the cardholder.

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